Vitalyst: Enabling Change by Empowering People to Adopt, Adapt and Innovate with New Technology
Take Microsoft Office 365. Ubiquitous across the business world, it is a suite of applications that help employees work collaboratively across devices. Since shedding its BPOS brand in 2011, Office 365 has expanded far beyond its original purpose as a standard set of productivity tools for business users, evolving into a hub for collaboration, security, and innovation. To meet these new opportunities, companies began embracing “Digital Transformation”—the process of using digital technologies to create new business processes, culture, and customer experiences —and combining large scale disruptive technologies met equally by education to maximize adoption. And, like most modern software, these new applications get frequent updates, adding new features and tools regularly.
When employees are unaware of feature updates and new software rollouts, they can be slow or hesitant to adopt them—which raises a huge concern for employers. Not only does this impact employee productivity, but it also stifles the business, preventing it from experiencing the benefits the software can bring to the business. It becomes essential for enterprises to supplement new technology deployments with employee training education, support, and continuous resources to manage the transition and ensure that their entire workforce is empowered to take advantage.
Enter Vitalyst—the leading global provider of client learning and change enablement solutions. “As a market-leader in adoption change enablement, we are always focused on enhancing the productivity of the end-user. We provide a unique, scalable set of solutions centered on enabling change by driving user adoption, learning and productive utilization of technology, particularly in the Microsoft world,” says Barry O’Donnell, President and CEO at Vitalyst.
Vitalyst undertakes a consultative approach to understand the unique requirements of its clients, developing a customized and actionable enablement plan to facilitate technology change and establish a culture of elasticity and adoption. No two businesses are the same, and Vitalyst recognizes that. “Our goal is to make end-users more productive, allowing them to drive innovation and meet their business objectives,” O’Donnell comments.
How Vitalyst Supported a Fortune 500 Retailer
A Fortune 500 retailer wanted to improve its online business by leveraging cloud-based tools. However, they had not modernized their core desktop environment. Subsequently, the company’s IT leadership team struggled to manage the growing list of applications or platforms and other demands of its large, multi-generational user base.
Vitalyst worked closely with the client company’s IT team to understand their specific needs, and the problems that were unique to them.
As a market-lead er in adoption change enablement, we are always focused on enhancing the productivity of the end -user
Vitalyst created a long-term strategy to ensure migration and employee adoption of the Modern Desktop solution. “We built a unified adoption plan and provided an end-to-end change management solution that enabled them to fully adopt new software. With that, we drove them toward the organization’s goals,” says O’Donnell.
What is Vitalyst’s Secret Sauce?
Working in close collaboration with Microsoft and using its proprietary methodology called PROPEL, Vitalyst understands the updates and changes that Microsoft introduces to Office 365. As these changes significantly impact end-users, enterprises need to be prepared for them. Vitalyst’s Active 365 Continuous Learning for Microsoft 365—a managed service solution for proactive, end-to-end learning—has been designed to help its clients thrive and be productive leveraging cutting-edge tools.
Tapping into valuable insight from user engagement data, Vitalyst has added two new services to its portfolio— Vitalyst Adoption Intelligence (VAI) and the new Customer Engagement Program for Teams VAI ensures a better understanding of user adoption rates or usage level and enables Vitalyst to restructure adoption programs for its clients to connect users more effectively. All the while, its seasoned U.S.-based team ensures the highest level of efficiency and exceptional customer satisfaction rating.
Another Win in the Healthcare Sector
Vitalyst was recently engaged by a national healthcare provider struggling to enhance its capability of real-time decision making and improve patient care. To achieve this, it became imperative to modernize the core IT infrastructure by migrating over 200,000 accounts from Lotus Notes to Office 365 and bringing more than 120,000 users on Skype for Business. “They came to seeking help in managing their massive organizational change,” says O’Donnell.
Vitalyst offered them a sound Digital Adoption Solution, including customized educational materials integrated with onsite and virtual training classes. Along with this, Vitalyst provided Just-in-Time, on-demand, phone support, and ensured a 24/7 access to consultants for the client’s staff. Vitalyst managed the change efficiently and helped the client become more productive.
With a proven track record of client success, Vitalyst has carved a niche in the market and isn’t finished. Striding ahead, the company will hone its capabilities to help prepare its users for questions they don’t yet know they have. “We are in this field for more than 25 years, and it has built our credibility in the market. With our strategic and collaborative approach, we always focus on ensuring the highest return on investment for our clients,” concludes O’Donnell.