Unitask: Unitask USA Managed Services focus on Steadfast Productivity, leveraging out-of-the-box capabilities to deliver outstanding efficiency

Alex Protas, CEO
For clients that prioritize innovation, technology, and creativity, Unitask’s aim is straightforward delivering unparalleled managed services refined to best fit its clients’ KPIs and SLAs. Leveraging more than 25 years of extensive experience, Unitask delivers best-of-breed IT services, know-how, and culture of innovation—boosting productivity and efficiency. Alex Protas, the president and CEO of Unitask, says, “We augment productivity and take care of the existing systems and make it more robust, effective and efficient, in turn reducing the operational costs.”

Unitask USA achieves this with a solution delivery model that takes cost-effectiveness and efficiency hand in hand. It enables CIOs to drive innovation at their organizations, without having to worry about the uptime and service quality of their core IT systems. With a focus on enhancing performance by leveraging out-of-the-box product capabilities, the company offers ‘rebadging’ and a catalog of tailor-made services that best fit the clients’ operational environment and business objectives.

Established in 1994 with an emphasis on innovation and professionalism, Unitask began its humble beginnings in Israel—a major tech-hub of the world—which today is bringing its market expertise for ERP (NetSuite, SAP, Oracle) and CRM (Siebel and Salesforce) to the worldwide market. “Having been in the business for 30 years means that we have battle-tested methodologies for our clients to make their IT systems more robust and operational,” says Protas.

Through its structured service methodology, Unitask works as a reliable partner and delivers value by focusing on IT project assessments, knowledge transfer of business processes, customization, models, and interfaces. The company comprehensively collaborates with its clients to deliver the required managed services according to the service level agreement (SLA). “We redo the clients’ existing systems to help them to focus on digital productivity and innovation,” mentions Protas. He explains the success story of a large retail company with a global footprint. By taking over the IT processes of the retailer, including finance, commerce, production, and more, Unitask enabled the client to focus on strengthening their core business processes within 90 days. Unitask also managed the client’s IT infrastructure costs efficiently.

The case stands as a testament to the difference that Unitask creates by transforming IT into a fully optimized machine.


We augment productivity by taking care of the existing systems and make it more robust, effective and efficient, in turn reducing operational costs


The company’s managed services offering is game-changer for its clients as Unitask focuses on digital evolution through its ‘rewiring’ process. Unitask’s teams go beyond IT requirements to bring innovative and productive solutions, procedures, and foresight to assess and manage IT operational costs. Further, the company follows a ‘Follow the Sun’ service, which delivers around the clock services. Through their efficient and valuable managed services, Unitask has been consistently delivering operational IT costs for clients saving 30-50 percent while improving quality for the clients.

Another key differentiator of Unitask is their robust model and a people-first approach. The company has been continuously sharpening its hiring and training practices to fit the demands of the fast-changing technologies, methodologies, generational demographics, and cultural trends. This helps them bring the best mix of skill sets and expertise to a client’s IT project, which will also be a key part of Unitask’s roadmap. Under Gideon Kory, VP of sales and field operations at Unitask USA, the company continues to expand its footprint in the U.S. markets. “Going forward, Unitask also has plans to strengthen its technology portfolio to be a single point of contact for organizations for all their IT requirements. We pride ourselves on being on our clients’ speed dial,” concludes Protas.

Company
Unitask

Headquarters
Hauppauge, NY

Management
Alex Protas, CEO

Description
Delivering unparalleled managed services refined to best fit its clients’ KPIs and SLAs, Through its structured service methodology, Unitask delivers digital value by focusing on the assessment of the scope, knowledge transfer of business processes, customization, models, indices, and interfaces, alongside taking a myriad of issues into consideration. The company has been continuously sharpening its hiring and training practices to fit the demands of the fast changing technologies, methodologies, generational demographics and cultural trends. This helps them to bring the best mix of skill set and expertise to a client’s IT project

Unitask